Return Policy
Within 7 days of receipt, only unused goods will be accepted for return.
Items available for returns (and refunds) must be unused, intact, and in their original packaging (labels, tags, boxes, plastic wrap). We’ll gladly repair an item if it’s broken.
Returns
- Eligible Items: Only non-perishable goods are eligible for returns. Perishable items cannot be returned due to their nature.
- Return Timeframe: If you are not satisfied with your purchase, you may return eligible items within 7 days of receiving your order. The item must be unused, in its original packaging, and in the same condition that you received it.
- Return Process: To initiate a return, please contact us with your order number and the reason for the return. We will provide you with instructions on how to return the item. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
Refunds
Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, please first check with your bank or credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund, please contact us at contact@benkoshoes.com
Refund Timeframe: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 11 business days.
Partial Refunds: In certain situations, only partial refunds may be granted, such as items that are returned damaged or missing parts for reasons not due to our error.
COD refunds take 5 to 7 business days to reflect in your bank account after the refund is initiated.
Prepaid refunds takes 5 to 7 business days, depending on your bank partner, after the refund is initiated.
Please note that benko Shoes only initiates a refund after the returned item has been received and the condition check has been accepted. Therefore, the time of initiation of the refund may vary depending on the time required by the courier partner to return to the benko delivery centre.
Warranty/Guarantee Policy
No warranty/guarantee/exchange/repairs for products which are sold at discounted price on the website.